Cancellation of Echigo-Tsumari Snow Fireworks

更新日:令和2年2月29日

Cancellation of Echigo-Tsumari Snow Fireworks

 

We planned to have the Echigo-Tsumari Snow Fireworks, “Gift For Frozen Village 2020,” as originally scheduled with some adjustments, despite the novel coronavirus (COVID-19) infection.

However, the impact of the virus has taken on a bigger presence with every passing day, so upon having repeated discussions, and along with the government itself calling for large-scale events to have contingency plans in place, we recognize that the health and safety of local residents and our guests is our main priority. Unfortunately, we have made the difficult decision to cancel the Echigo Tsumari Snow Fireworks “Gift for Frozen Village 2020”this year.

To everybody who was looking forward to the fireworks, we wholeheartedly apologize for the inconvenience as this was not an easy decision to make. We also ask for your understanding and cooperation.

For those who have already purchased tickets, please read below for the refund procedures.

 

<Refund Procedures For Those Who Purchased Tickets>

A: Guests who purchased a Snow Fireworks ticket (3000yen for adults, 1000yen for children)

  1. Inquiries: Tokamachi Tourism Exchange Department, Art Festival Planning Division (Telephone: 025-757-2637 – if calling internationally, +81 25-757-2637)
  2. Refund Procedure
  1. Refund Application Period: February 29th, 2020 (Saturday) – March 13th, 2020 (Friday)
  2. Refund Service Window: Tokamachi Tourism Exchange Department, 8:30am-5:15pm (251-17 Asahicho, Tokamachi City, Niigata [Tokamachi Station West Entrance])

3. What to bring: your purchased Snow Fireworks ticket(s). (Refunds will be determined after confirming the above criteria.)

 

[Refund by Bank Transfer]

  1. Refund Application Period: February 29th, 2020 (Saturday) – March 13th, 2020 (Friday)
  2. Please send your contact information, address, and desired method of refund to the below address. We will then send you the forms to initiate the refund procedure, so please include a self-addressed stamped envelope (SASE) and your ticket as part of your correspondence with us.

251-17 Asahicho, Tokamachi, Niigata-ken 948-0079 JAPAN

Tokamachi Tourism Exchange Dept, Art Festival Planning Division

Telephone: 025-757-2637

Facsimile: 025-757-2285

Email: t-kanko@city.tokamachi.lg.jp

 

 

B. For those who purchased a Special Echigo Tsumari Art Field Ticket (including the fireworks and access to other artworks) (3500yen for adults, 1200yen for children)

1. Echigo Tsumari Art Field – General Information Desk (Telephone: 025-761-7767 – if calling internationally, +81 25-761-7767)

2. Refund Procedures

[Cash]

  1. Refund Application Period: February 29th, 2020 (Saturday) – March 13th, 2020 (Friday)
  2. Refund Service Window: Echigo Tsumari Art Field General Information Desk – 10am-5pm (closed Thursdays)

Kinare – 71-2 Honcho 6-1chome, Tokamachi City, Niigata

  1. What to bring: your purchased Special Art Field ticket(s) (Refunds will be determined after confirming the above criteria.)

[Refund by Bank Transfer]

  1. Refund Application Period: February 29th, 2020 (Saturday) – March 13th, 2020 (Friday)
  2. Please send your contact information, address, and desired method of refund to the below address. We will then send you the forms to initiate the refund procedure, so please include a self-addressed stamped envelope (SASE) and your ticket as part of your correspondence with us.

    Kinare – 71-2 Honcho 6-1chome, Tokamachi City, Niigata-ken 948-0079 JAPAN

Echigo Tsumari Art Field General Information Desk

Telephone: 025⁻761⁻7767

Fax: 025-761-7911

Email: info@tsumari-artfield.com

  1. Your refund will differ depending on your usage of the ticket.
    1. Unused tickets will receive their full refund price of 3500yen (adult) or 1200yen (child).
    2. Tickets used to visit one or more attractions already will receive a refund of 1500yen (adult) or 700yen (child). We will confirm usage upon your refund request.